Policies

• If you are a new client, we recommend that you arrive 10 minutes early to fill out brief registration form and for a studio tour.
• We provide Pilates and Yoga MATS.  You are welcome to bring your own MAT or TOWEL if you prefer.
• We do not offer on-line payment at this time. We prefer CHECK and CASH, but will accept VISA, MC, DISCOVER.  All transactions are done at the front desk or by phone.

• All packages are created with expiration dates and packages are considered non-refundable.  Please refer to our cancellation POLICY below for sessions by appointments and group classes.
• You can make UNPAID reservations online for group classes. Just click on “make UNPAID reservation” online. No deposit is required for group classes. However, we do require a $75.00 deposit for an initial PRIVATE appointment to reserve the spot with your instructor.
• All Classes and Appointments should be reserved.  Please call or or sign up on line for all Group Classes and Appointments

• Please remove your shoes before entering hallway
• For Group Fitness Classes or Physcial Therapy, please CARRY your sneakers in with you and leave your street shoes at the door
• Please turn off cell phones while in the studio.
• Please show up on time to your class or session

• The studio does not follow school systems and will try to stay open unless a major snow storm occurs.  In the event of a large snow or icestorm, the studio will close and/or cancel classes.    A recorded voicemail will be available 8:00am for morning closings and will be updated frequently throughout the day.  You may also check our website for up to date studio closings.

• All sessions by appointments require a reservation and can be arranged according to your day and time availability.
• Please call the office  (703) 532-3773  to schedule your appointment or sign up on line at www.fallschurchpilates.com.
• All cancellations must be made 24-hours in advance to your appointment (Pilates, Personal Training, Massage and Physical Therapy) or you will be charged for the session. No Exceptions.
• We are unable to offer refunds.
• All Sessions are 55 minutes in length.
• To prevent injury, we ask that you arrive to your class on time to allow for a proper warm-up.

• Reservations for Group Classes are highly recommended.  Walk-Ins are welcome. However, we recommend a reservation to assure your spot.
• Please arrive at least 10 minutes before class. Reserved spots that do not show may be given to standby students 5 minutes prior to class start time.
• We have a 6 HOUR  cancellation policy for  all GROUP Classes except for the TOWER and APPARATUS group classes which are considered Sessions by Appointment and therefore, have a 24 hour cancellation policy.
• Reservations for GROUP MAT CLASSES may be cancelled online, or by calling (703) 532-3773 up to 6 HOURS before the class starts or you will be charged for that group class.
• NO SHOWS will be charged for the class.
• We are unable to offer refunds
• We are Group Class cards
• All Group Class cards have an epiration date and are activiated upon the day of purchase
• The studio will cancel a group class showing less than 3 registered students