Policies

• If you are a new client, we recommend that you arrive 10-15 minutes early to fill up the necessary paperwork and get acquainted with the studio.
• We provide MATS and Towels in the studio , you are welcome to bring your own MAT or TOWEL if you prefer.
• We do not offer on-line payment at the moment. We accept VISA, MC, DISCOVER, checks and cash . All transactions are done at the front desk or by phone.

• All packages are created with expiration dates and packages are considered non-refundable.  Please refer to our cancellation POLICY below for sessions by appointments and group classes.
• You can make UNPAID reservations online for group classes. Just click on “make UNPAID reservation” online. No deposit is required for group classes. However, we do require a $75.00 deposit for an initial PRIVATE appointment to reserve the spot with your instructor.

• Please turn off cell phones while in the studio.

• Generally, the studio will follow the Fairfax County School system for closings and delayed openings, however,  please check  our website and voicemail for up to date studio closings and schedule changes  by 6:30am that morning.

• All sessions by appointments require a reservation and can be arranged according to your day and time availability.
• Please call the office  (703) 532-3773  to schedule your appointment or sign up on line at www.fallschurchpilates.com.
• All cancellations must be made 24-hours in advance to your appointment (Pilates, Personal Training, Massage and Physical Therapy) or you will be charged for the session. No Exceptions.
• We are unable to offer refunds.
• All Sessions are 55 minutes in length.
• To prevent injury, we ask that you arrive to your class on time to allow for a proper warm-up.

• Walk-Ins are welcome. However, we recommend a reservation to assure your spot.
• Please arrive at least 10-15 minutes before class. Reserved spots that do not show may be given to standby students 5 minutes prior to class start time.
• We have a 6 HOUR  cancellation policy for  all GROUP Classes except for the TOWER and APPARATUS group classes which are considered Sessions by Appointment and therefore, have a 24 hour cancellation policy.
• Reservations for GROUP MAT CLASSES may be cancelled online, or by calling (703) 532-3773 up to 6 HOURS before the class starts or you will be charged for that group class.
• NO SHOWS will be charged for the class.
• We are unable to offer refunds.
• For Group Fitness Classes, please CARRY your sneakers in with you and leave your street shoes at the door